Treasurer, Board of Directors
Watertown Humane Society
Serving on the board and overseeing financial stewardship for a community nonprofit dedicated to animal welfare in Watertown, Wisconsin.
Resume & Portfolio
Dora Chaney
Administrative Operations Supervisor · 6+ Years Leading In-Person & Remote Teams
Watertown, WI
About
Operations leader with a builder's mindset
Results-focused operations leader with 6+ years directly managing in-person and remote customer-facing teams in high-volume, service-driven environments. Proven success training teams, resolving escalations, hitting revenue and performance targets, and developing best-in-class processes later adopted company- or brand-wide. Excel at calm, collaborative leadership in fast-paced settings, with a track record of 200%+ revenue growth through process improvements.
6+
Years leading teams
200%+
Revenue growth delivered
98%+
Customer satisfaction
Leadership & Ventures
Community & business
Owner
G&G App Development LLC
Building and maintaining web applications for small businesses — from antique malls and rental properties to community tools and lifestyle brands.
G&G App Development
Live projects
Web applications built and maintained through G&G App Development LLC — serving real businesses and communities.
The Fang
Mobile app experience
Visit site →
Fox Lake Country Antique Mall
Antique mall website & events
Visit site →
TGC Rentals
Property rental platform
Visit site →
Primitive Vignette
Vintage retail & POS
Visit site →
Sundays with Mom
Family lifestyle brand
Visit site →
Free Bingo Board
Community bingo tool
Visit site →
Professional Experience
Career highlights
Marketing Lead & Events Manager
Fox Lake Country Antique Mall · Oconomowoc, WI
July 2025 – Present
- Increased location revenue >200% YoY through process improvements and high-impact events.
- Designed and launched website.
Marketing Lead → Operations Restructuring Specialist
Elite Trader Funding LLC · Remote
March 2023 – November 2024
- Led cross-functional restructuring that streamlined workflows and reduced response times by 25%.
- Coached and developed remote marketing and support team members on performance metrics and best practices.
- Analyzed campaign and customer data to identify trends and drive continuous improvement.
- Provided administrative support by leading weekly cross-functional marketing meetings, streamlining task delegation, and presenting campaign updates to drive alignment and efficiency.
Property Administrator
Kemper Lakes Business Center · Long Grove, IL
January 2022 – March 2023
- Supervised team workflow for tenant inquiries, maintenance requests, and move-in/out coordination for 80+ tenants.
- Handled escalated tenant issues and complaints with same-day resolution targets, maintaining 98%+ satisfaction.
- Developed and documented best-practice processes for lease compliance and vendor management.
Managing Partner Intern – Operations Manager
Outback Steakhouse · Multiple Locations
May 2019 – November 2020
- Managed team of 30–50 front- and back-of-house staff in high-volume restaurant.
- Created and rolled out a workforce structure for the pandemic that was adopted nationally.
- Spearheaded the new training program for incoming managing partners.
- Owned hiring, firing, payroll, scheduling and performance coaching.
- Managed full restaurant P&L reporting, analyzing weekly sales, labor costs (reduced by 12% via optimized scheduling), and inventory variances to drive profitability and meet corporate targets.
General Manager
Mullen's Bar & Grill · Norridge, IL
January 2015 – December 2017
- Full P&L responsibility; grew revenue 200% in first 18 months through process and team improvements.
- Hired, trained, and coached team of 25+ front-of-house staff on service standards, upselling, and complaint handling.
- Designed customer service workflows and escalation protocols that became location standard.
Skills
Core competencies
Team Leadership & CoachingRemote & In-Person ManagementKPI Development & Tracking (CSAT, AHT, FCR)Escalation ResolutionTraining Program DesignProcess Improvement & Best PracticesRevenue Growth StrategiesCross-Functional CollaborationProject ManagementMicrosoft OfficeCRM SystemsSocial Media Analytics
Contact
Let's connect
Open to opportunities in operations leadership, team development, and project management.